1. Introduction
Welcome to SharesNexus ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or use our services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services. By accessing or using our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.
We are committed to complying with applicable data protection laws and have designed this Privacy Policy to explain your rights under these laws.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
Personal Information
Information that identifies you as an individual or relates to an identifiable person, such as:
- Name, email address, phone number, and postal address
- Date of birth and government-issued identification (for identity verification)
- Financial information, such as bank account details and tax identification numbers
- Employment information and income details
- Profile pictures and other images you choose to provide
Usage and Device Information
Information about your interaction with our Services, such as:
- IP address, browser type, operating system, and device information
- Pages you visit and features you use within our Services
- Time spent on pages, click-through patterns, and referral sources
- Location information based on your IP address or mobile device GPS
- Unique device identifiers and other diagnostic data
Investment and Transaction Information
Information related to your investments and financial activities, such as:
- Investment preferences and risk tolerance
- Transaction history, including deposits, withdrawals, and investments
- Account balances and portfolio performance
- Investment goals and financial objectives
How We Collect Information
We collect information through various methods, including:
- Direct Interactions: Information you provide when creating an account, completing forms, responding to surveys, or communicating with us.
- Automated Technologies: Information collected automatically through cookies, web beacons, and similar technologies when you use our Services.
- Third Parties: Information we receive from third-party service providers, business partners, identity verification services, and public sources.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and manage your account
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Communicate with you about your account, updates, and promotional offers
- Personalize your experience and deliver content relevant to your interests
- Analyze usage patterns and improve our website and services
- Protect our rights, property, and safety, and the rights, property, and safety of others
- Respond to your inquiries and provide customer support
- Conduct research and analytics to improve our Services
Legal Bases for Processing
We process your personal information based on one or more of the following legal bases:
- Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, including providing our Services.
- Legitimate Interests: Processing necessary for our legitimate interests, such as fraud prevention, improving our Services, and marketing our products.
- Compliance with Legal Obligations: Processing necessary to comply with applicable laws and regulations, such as anti-money laundering and tax reporting requirements.
- Consent: Processing based on your specific consent, such as for sending marketing communications or processing sensitive information.
6. Data Security
We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our Security Measures
Our security measures include:
- Encryption of sensitive information using industry-standard protocols
- Regular security assessments and penetration testing
- Access controls and authentication procedures
- Monitoring systems for detecting and preventing security breaches
- Regular security training for our employees
- Physical security measures for our facilities
Your Role in Security
You also play a role in protecting your information. Please:
- Keep your account credentials confidential
- Use strong, unique passwords
- Enable two-factor authentication when available
- Log out of your account when using shared devices
- Notify us immediately if you suspect unauthorized access to your account
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Legal obligations to which we are subject
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you. In some cases, we may retain certain information in a depersonalized or aggregated form.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
Access and Information
You have the right to request information about the personal data we hold about you and to receive a copy of this data.
Correction
You have the right to request that we correct inaccurate or incomplete personal information about you.
Deletion
You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Restriction of Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit this data to another controller.
Objection
You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
Withdraw Consent
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing your request.
Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related communications.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
10. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Our servers and service providers may be located in countries outside your jurisdiction, including the United States and other countries where data protection laws may differ from those in your country.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that any transfer of your personal information to countries outside these regions is done in accordance with applicable data protection laws. We implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect your information when it is transferred internationally.
By using our Services, you consent to the transfer of your information to countries that may have different data protection rules than your country.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. For significant changes, we will provide a more prominent notice, which may include an email notification to the email address associated with your account.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SharesNexus
Email: support@sharesnexus.com
Address: 123 Investment Avenue, Financial District, New York, NY 10004
Data Protection Officer
If applicable, you can contact our Data Protection Officer at dpo@sharesnexus.com.
Supervisory Authority
If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.